Terms & Conditions

1. About Us and Our Role

1.1. Company details: “Pixel Bar” refers collectively to Pixel Bar Leeds Limited (company number 11346782), Pixel Bar Liverpool Limited (company number 14685791) and Pixel Bar MCR Limited (company number 13368083), each a company registered in England and Wales with registered office at 94 Street Lane, Leeds, England, LS8 2AL. Each entity operates its respective venue, and references to “we,” “us,” or “our” in these Website Terms mean the Pixel Bar entity responsible for the venue or Service you are using.
1.2. VAT numbers: Pixel Bar Leeds Limited GB 328 2056 16; Pixel Bar Liverpool Limited GB 436 5996 47; Pixel Bar MCR Limited GB 381 2185 05.
1.3. Service: We provide a way for you to browse information about, and make bookings (“Bookings”) for, console gaming booths, tables, private events and parties at our venues in Manchester, Liverpool and Leeds, and to order food and drink (“Products”) for consumption at our venues (the “Service”).
1.4. Our venues:
Manchester (Pixel Bar MCR Limited) — 10 Thomas Street, Manchester, M4 1DH — manchester@pixel-bar.co.uk — 07916 030597
Leeds (Pixel Bar Leeds Limited) — 25 Great George Street, Leeds, LS1 3AL — leeds@pixel-bar.co.uk — 07832 609853
Liverpool (Pixel Bar Liverpool Limited) — 94-96 Wood Street, Liverpool, L1 4DQ — liverpool@pixel-bar.co.uk — 07446 687369

2. Website Terms of Access
2.1. Website access: Most areas of the Website are accessible to everyone. Some areas of the Website require you to register your details with us and/or create an account.
2.2. Acceptance of terms: By accessing any part of the Website, you confirm that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately.
2.3. Revision of terms: We may revise these Website Terms at any time. To keep up to date with the Website Terms you should check the Website regularly. You will be subject to the policies and terms and conditions in force at the time that you make a Booking through us.

3. Your Status

3.1. Capacity and age: By making a Booking through the Website, you warrant that:
3.1.1. You are legally capable of entering into binding contracts; and
3.1.2. You are at least 18 years old.
3.2. Venue admission for minors is governed separately by our venue admission policy, details of which are available at each venue or on request. Making a Booking on behalf of a group that includes minors does not itself confirm entry eligibility for that group.

4. Making a Booking and How It Is Processed

4.1. Creating your Booking: Once you have selected the venue, date, package and any Products you wish to order, and provided the other required information, you will be given the opportunity to submit your Booking. It is important that you check all the information that you enter and correct any errors before submitting your Booking to us, as once you do so we will begin processing your Booking and we may be unable to correct any errors.
4.2. Changing or cancelling your Booking: Once you have submitted your Booking and your payment or deposit has been authorised, you will not be entitled to change or cancel your Booking, nor will you be entitled to a refund except as set out in our Refund & Cancellation Policy (please also refer to paragraph 4.4 for rejected Bookings). If you wish to change or cancel your Booking, you may contact us as described in paragraph 6.3, however, there is no guarantee that we will agree to your request as we may have already started processing your Booking.
4.3. Payment authorisation: Where any payment you make is not authorised, your Booking will not be processed.
4.4. Processing your Booking and rejections: On receipt of your Booking, we will begin processing it and you will be notified on screen that your Booking has been accepted and is being processed. We reserve the right to reject Bookings at any time due to being too busy, private hire, licensing requirements, weather conditions, or for any other reason.
4.5. Booking times: Estimated arrival and session times should be treated only as estimates. We do not guarantee that your booth, table or session will be available at the exact time booked.

5. Prices and Payment

5.1. Payment methods: Payment for Bookings and Products must be made by an accepted credit or debit card through the Website, or in venue by card or cash.
5.2. Card payments: If you pay by credit or debit card, you may be required to show the card at the venue as proof of identification and so that we can check that the card conforms with the receipt data for the Booking. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.
5.3. VAT and other costs: Prices will be as quoted on the Website. These prices include VAT but may exclude any online payment fees we impose (if you pay online). These will be added to the total amount due where applicable.
5.4. Incorrect pricing: The Website contains a large number of packages and Products, and it is possible that some may include incorrect prices. If the correct price for a Booking is higher than the price stated on the Website, we will normally contact you before the relevant Booking is confirmed. In such an event, we are not under any obligation to ensure that the Booking is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
5.5. Rejected Bookings: Because of standard banking procedures, once you have submitted a Booking that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your Booking. If your Booking is subsequently rejected by us (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Booking to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we are not responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

6. Queries or Issues Pertaining to a Booking

6.1. General: Customer care is extremely important to us. Subject to paragraph 12, we will therefore try to assist you where possible if you have any problems with your Booking. You can contact the venue your Booking relates to using the details in paragraph 1.4 above; email is best if your query is not time sensitive.
6.2. Questions about your Booking: If you have any problems with your Booking, you can contact us as described above.
6.3. Changing or cancelling your Booking: If you wish to change or cancel your Booking after it has been submitted and payment has been authorised, you may contact us as described above. However, there is no guarantee that we will agree to your request as we may have already started processing your Booking.

7. Licence

7.1. Terms of permitted use: You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:
7.1.1. You must not misuse the Website (including by hacking or “scraping”).
7.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited.
7.1.3. You must ensure that our status as the author of the material on the Website is always acknowledged.
7.2. Limitation on use: Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.
7.3. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.

8. Service Access

8.1. Website availability: While we try to ensure the Website is normally available while our venues are open, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.
8.2. Suspension of access: Access to the Website may be suspended temporarily at any time and without notice.
8.3. Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

9. Links to and From Other Websites

9.1. Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third-party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk.
9.2. Linking permission: You may link to the Website's homepage (www.pixel-bar.co.uk), provided that:
9.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation;
9.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists; and
9.2.3. we have the right to withdraw linking permission at any time and for any reason.

10. Visitor Material and Reviews

10.1. If we provide a facility on the Website for you to post reviews, comments, photos or other content (“Visitor Material”), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt and display that Visitor Material in connection with operating and promoting the Service.
10.2. Visitor Material must not be unlawful, defamatory, obscene, or infringe any third party's rights, and must not contain false or misleading claims about the Service. We may remove or refuse to publish any Visitor Material at our discretion, and may terminate your access to the Website as set out in paragraph 13.1.2 if you breach this paragraph.
10.3. Reviews you leave on third-party platforms (e.g. Google, TripAdvisor, DesignMyNight) are governed by that platform's own terms and are not covered by these Website Terms.

11. Disclaimers

11.1. Website information: While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, packages and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.
11.2. Allergy, dietary and other menu information: We try to accurately duplicate the item names, descriptions, prices, special offer information, and allergenic warnings (“Menu Information”) from our venue menus. If you are in doubt about allergy warnings, contents of a dish, or any other Menu Information, you should confirm with the venue directly before ordering.
11.3. Venue actions and omissions: The legal contract for the supply and purchase of a Booking or Products is between you and the relevant Pixel Bar entity operating that venue. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:
11.3.1. We do not give any undertaking that Products ordered through the Website will be of satisfactory quality or suitable for your purpose, and we disclaim any such warranties.
11.3.2. Estimated arrival and session times are provided by the venue and are only estimates. We do not guarantee that your booth, table or session will be available at the exact time booked.
11.3.3. We will communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if we reject your Booking. However, we do not guarantee that the venue will accept all Bookings, and the venue has the discretion to reject Bookings at any time because we are too busy, due to private hire, licensing requirements, weather conditions, or for any other reason.
11.3.4. The foregoing disclaimers do not affect your statutory rights against the venue.
11.4. Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise).

12. Liability

12.1. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
12.2. Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use, or the results of use of the Service or the Website) for:
12.2.1. any loss of profits, sales, business, or revenue;
12.2.2. loss or corruption of data, information or software;
12.2.3. loss of business opportunity;
12.2.4. loss of anticipated savings;
12.2.5. loss of goodwill; or
12.2.6. any indirect or consequential loss.
12.3. Limitation of liability: Subject to clauses 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Booking or £100, whichever is lower.
12.4. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

13. Termination

13.1. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
13.1.1. you have used the Website in breach of paragraph 7.1 (Licence);
13.1.2. you have posted Visitor Material in breach of paragraph 10.2 (Visitor Material and Reviews);
13.1.3. you have breached paragraph 9.2 (Links to and from Other Websites); or
13.1.4. you have breached any other material terms of these Website Terms.
13.2. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

14. Written Communications

14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or making a Booking via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Force Majeure (Events Outside Our Control)
We will have no liability or responsibility if we are prevented from, or delayed in, performing our obligations under these Terms & Conditions or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of Pixel Bar or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, or default of suppliers or subcontractors.

16. Additional Terms

16.1. Privacy Policy
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available at www.pixel-bar.co.uk/privacy-policy.
16.2. Severability
If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.
16.3. Entire agreement
These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
16.4. No waiver
Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
16.5. Assignment
You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase, or are sold to.
16.6. Headings
The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

17. Governing Law and Jurisdiction

17.1. These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.