Privacy Policy

Effective Date: 20 August 2026

Pixel Bar (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. “Pixel Bar” refers collectively to Pixel Bar Leeds Limited, Pixel Bar Liverpool Limited and Pixel Bar MCR Limited, the companies operating our Manchester, Liverpool and Leeds venues. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, online booking system, and in-venue services, including booking console gaming booths, tables, private events and parties, and purchasing food and drink at our venues (collectively, the “Service”). Please read this policy carefully to understand our practices regarding your information.

By using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Service.

1. Information We Collect

We collect information about you when you use our Service. This may include:

1.1 Personal Information

Account & Booking Information: Name, email address, phone number, and payment details (e.g., credit/debit card information) provided when you register an account, make a booking, or purchase tickets for an event.
Booking Details: Information about your booking — venue, date, time, party size, package selected — your preferences, and any special requirements (e.g., accessibility needs or allergen information).

1.2 Automatically Collected Information

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the Service, interactions with features, and other analytical data.

1.3 Location Data

With your permission, we may use your approximate location to show you your nearest Pixel Bar venue and relevant local offers.

1.4 Communication Data

Any messages or feedback you send us via email, chat support, or other communication channels.

2. How We Use Your Information

We use your information for the following purposes:

To process and manage your bookings, including booth, table, private event and party bookings.
To communicate with you about your booking or account.
To personalise your experience on the Service, including tailoring offers to your nearest venue.
To improve our Service through analytics and feedback.
To detect and prevent fraudulent transactions or security threats.
To comply with legal obligations, including those relating to the sale of alcohol.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

3.1 With Event and Booking Partners

Where a booking involves a third-party supplier engaged for that specific event (for example a catering or entertainment partner), we share the necessary information — such as name, contact details and booking requirements — to fulfil it.

3.2 With Service Providers

We may share information with third-party vendors who assist us with payment processing, our booking platform, analytics, marketing, or customer support.

3.3 Legal Obligations

We may disclose information if required by law or in response to valid legal requests (e.g., subpoenas).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Privacy Rights

Depending on your location, you may have certain rights under applicable privacy laws:

Access and Correction: You can request access to or correction of your personal data.
Data Deletion: You can request that we delete your personal data.
Opt-Out: You can opt out of receiving promotional communications from us.
Data Portability: You can request a copy of your data in a portable format.

To exercise these rights or for any privacy-related inquiries, please contact us using the details in section 10 (Contact Us) below.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Service. These technologies help us:

Remember your preferences.
Analyse usage patterns.
Deliver targeted advertisements.

You can manage cookie preferences through your browser settings or opt out of targeted advertising by visiting www.youronlinechoices.com.

6. Data Security

We take reasonable measures to protect your personal data from unauthorised access or disclosure. However, no method of transmission over the internet is completely secure. By using our Service, you acknowledge that you provide information at your own risk.

7. Children's Privacy

Our website and online booking Service are intended for use by individuals aged 16 or over. Bookings, accounts and payments must be made by an adult (18 or over) on behalf of any group that includes minors. We do not knowingly collect personal data online from children without appropriate parental or guardian involvement. Venue admission for minors is governed separately by our venue admission policy, details of which are available at each venue or on request — nothing in this section overrides that policy.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with an updated “Last Updated” date. Continued use of our Service after changes are made constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact the venue you visited or booked with:

Manchester — Pixel Bar MCR Limited

10 Thomas Street, Manchester, M4 1DH

Email: manchester@pixel-bar.co.uk Phone: 07916 030597

Leeds — Pixel Bar Leeds Limited

25 Great George Street, Leeds, LS1 3AL

Email: leeds@pixel-bar.co.uk Phone: 07832 609853

Liverpool — Pixel Bar Liverpool Limited

94-96 Wood Street, Liverpool, L1 4DQ

Email: liverpool@pixel-bar.co.uk Phone: 07446 687369

Pixel Bar Leeds Limited (company number 11346782), Pixel Bar Liverpool Limited (company number 14685791) and Pixel Bar MCR Limited (company number 13368083) are each companies registered in England and Wales with registered office at 94 Street Lane, Leeds, England, LS8 2AL.

This Privacy Policy is designed to give you clarity about how we handle your data while using our website and booking services. Thank you for trusting us with your information!